Blog

/Blog

Transitioning to a cloud phone system

2019-06-04T03:39:24+00:00June 6th, 2019|Categories: Blog|Tags: , , |

Although your business may be ready to move toward the future, your phone system is most probably inflexible, unsecured, and stuck in the past. Traditional phone systems have not and cannot keep up with the needs of the modern workforce. Most of these traditional systems also come with costly phone maintenance contracts. Cloud offers a number of advantages. With cloud solutions, you are always up-to-date with the latest version of the product you are using, meaning your organisation is always benefitting from improvements and new features, without having to make any updates yourself. A cloud phone system will save you money on installation and maintenance fees and because you will be able to access a multi-tenant cloud environment, you can be assured of high availability, business continuity and fully up to date functionality. What’s more, cloud will deliver true scalability for your business, allowing you [...]

Do you know what your PBX is really costing you?

2019-04-30T05:09:27+00:00April 20th, 2019|Categories: Blog|Tags: , |

The hidden costs of premises-based PBX systems should be a key driver for your business to start exploring the cloud alternative. Many PBX manufacturers claim that the five-year costs of their systems are lower than cloud solutions, however they don’t take into consideration the costs that arise as a result of the limitations of the hardware and software in their systems. Is the system sized for peak demand? With many PBX systems you have to buy capacity for the peak utilisation, which may only occur for a couple of weeks a year. Have you factored in the cost of site redundancy? Site redundancy will add at least an extra system to your costs. Look at how the PBX system handles calls if you lose the equipment room due to flood, fire or electrical failure. When will the manufacturer stop developing features for this product? The [...]

The appeal of scalable, quick-to-deploy, call recording cloud services

2019-04-02T03:55:07+00:00April 2nd, 2019|Categories: Blog|Tags: , , |

Cloud-based call recording delivers all the typical cloud benefits – leading security, storage at scale, no capital purchase, pay for use and ease of management. When it comes to choosing a cloud call recording service, it’s more important than ever to plan for the future, as well as consider the needs you have today. For example, a real estate agent may benefit from call recording software that allows them to ensure sales agents stay compliant with price quoting regulations right now. For the future they may benefit from voice artificial intelligence (AI), that will alert them when a tenant, vendor or buyer experience becomes negative, allowing them to quickly remediate the situation. Read our real estate use case here. Today, many companies exploring the possibilities of call recording software will also need to select a strategy that’s compatible with their Unified Communications solution. Introducing cloud-based [...]

Should you embrace remote working in your business in 2019?

2019-03-26T02:54:28+00:00March 29th, 2019|Categories: Blog|Tags: |

When a team member says they are going to be “working from home tomorrow” it can trigger eye rolls and conjure up all sorts of distorted notions. People working in their pyjamas. Long lunches. A disconnected, maybe even dysfunctional team culture. There are people who still think you need to be sitting in an office from 9-5 to get things done. The concept of telecommuting has been around since the 1970s. So why are we still debating the pros and cons of it today? With the current state of technology, the idea of remote work has never been more relevant. Freedom to work where you want These days, our ability to get work done is no longer restricted to one building. For most of us, all we need to do our work is a laptop, smartphone and a decent broadband connection. This gives us the [...]

Traditional call recording v cloud-based services

2019-03-26T02:35:46+00:00March 27th, 2019|Categories: Blog|Tags: , |

Call recording is a common requirement for regulatory compliance and contact centres. While many companies might prefer to record every call, the substantial investment required to deploy and maintain an on-premises, enterprise-wide recording solution is often a barrier to that goal. Traditional call recording requires bulky, on-premises equipment to operate. The recording hardware is accompanied by security issues, large up-front costs and limited scalability. Because of the costs and need for security, traditional call recording has mostly been available and accessible only to large enterprises and corporations. Enter cloud-based call recording Cloud-based call recording completely changes the paradigm – providing an affordable, flexible and optimal business solution. Businesses of any size can now keep a record of their conversations at an affordable cost and capture their calls at the touch of a button. Some of the benefits include: Get every order right Details taken over [...]

The who, what, when, where and why of feature access codes

2019-03-20T23:21:14+00:00March 20th, 2019|Categories: Blog, Latest News|Tags: |

Feature Access Codes are special sequences of digits and characters. They are also known as star codes because they are all preceded by the star (*) key. Feature Access Codes are dialled into a telephone keypad to invoke particular features or direct a specific action to be performed. This can be anything from activating call forward on no answer, to starting or ending a call recording. For example, a phone user might press *72, then press 2345# to forward all incoming calls to extension 2345. These codes control the configuration of certain features. They also allow phone users to select a particular feature or activate/deactivate a function the same way, regardless of phone type. Some Feature Access Codes are disabled on IP phones until they are explicitly enabled All Feature Access Codes except the call-park Feature Access Code are valid only immediately after a phone is [...]

Upgrading your phone system – the 7 questions to ask

2019-03-19T05:08:03+00:00July 27th, 2018|Categories: Blog, Latest News|

Can you add or remove users during the service contract? Do you have to pay for devices or for users? Is the call quality going to be the same? Are there any exit clauses in the service contract? Do you have to rent the phones for longer than the service contract? What’s included in the minutes bundle? Does the system offer web-based user self-administration? New software-based communications solutions don’t need dedicated hardware in the storeroom or data closet anymore, because the entire system runs in the cloud. In many instances, “hard phones” such as your desk phone are not even required. New phone solutions often include a “soft phone” or “client” that runs on many different devices, such as your PC, tablet or smartphone. This means you can add or remove users whenever you need [...]